Thank you for shopping with Hypernova Ethlatics. Customer satisfaction is important to us. Please read our Return, Exchange, and Refund Policy carefully before making a purchase.
1. Return Eligibility
Customers may request a return within 7 days of receiving their order.
To be eligible for a return, the item must:
Be unused and unworn.
Be in its original condition.
Have all original tags attached.
Be returned in its original packaging where possible.
Not be damaged due to misuse or improper handling.
We reserve the right to refuse returns that do not meet these requirements.
2. Exchange Policy
We offer exchanges within 7 days of delivery, subject to product availability.
Products may be exchanged if:
The wrong size was ordered.
The customer received an incorrect item.
The product received is defective or damaged.
If the requested replacement item is unavailable, alternative options may be offered.
3. Non-Returnable Items
The following items may not be eligible for return or exchange:
Products showing signs of use or wear.
Items returned without original tags.
Products damaged after delivery due to customer misuse.
Clearance, sale, or promotional items (unless defective or incorrectly delivered).
4. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide clear photos of the item and packaging.
After verification, we will arrange a replacement, exchange, or other appropriate resolution.
5. Refund Policy
Once a returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.
Approved refunds will be processed according to the circumstances of the return.
Refunds may be denied if the returned product does not meet the conditions outlined in this policy.
6. Shipping Charges
Delivery and shipping charges are non-refundable.
If a refund is approved, only the product amount may be refunded where applicable. Original shipping or delivery fees will not be refunded.
7. Return Shipping
Customers may be responsible for return shipping costs unless:
The wrong item was delivered.
The item arrived damaged.
The item was defective upon delivery.
In such cases, Hypernova Ethlatics may arrange or cover the return shipping cost at its discretion.
8. Cancellation Policy
Orders may only be cancelled before they have been dispatched for delivery.
Once an order has been shipped, cancellation requests may not be accepted and the standard return process will apply.
9. Policy Abuse
We reserve the right to refuse returns, exchanges, refunds, or future orders where we believe this policy is being misused or abused.
10. Changes to This Policy
Hypernova Ethlatics reserves the right to update or modify this Return & Refund Policy at any time. Changes will become effective immediately upon publication on the website.
11. Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us:
